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PJP Marketplace.com Store Policies
Below are PJP's Online Store Policies for shopping on PJPMarketplace.com Please read the policies below regarding ordering, deliveries, returns and other information regarding the fulfillment of your order by PJPMarketplace.com
PJP Marketplace.com processes orders for Shipment Monday - Friday, except for designated holidays in which we are closed. For stock merchandise typical processing times are 1 to 2 business days, depending on availability. For item availability, please check each individual product you are purchasing. In some cases, your order will ship in more than 1 shipment. Orders placed after 12:00 pm eastern will automatically be processed on the following business day. Delivery Times are comprised of both processing time and transit time via the delegated carrier for your shipment. PJP Marketplace.com only ships orders inside the United States. PJPMarkeplace.com does not ship orders internationally.
FED EX SHIPMENTS
LTL FREIGHT SHIPMENTS
Upon shipping your order with FED EX or a LTL Freight Carrier, PJP certifies that the shipped items are in sellable conditional and free of damage. From time to time, damages will occur during shipment, in the event of a damaged shipment, it is the customer's responsibility to contact PJPMarketplace.com within 24 hours to file a freight claim for the damaged merchandise. When accepting your delivery from FED EX and LTL Carrier, please check all packages for damage, and note any damages on the Shipment Paperwork before signing. Without noting the damage with the carrier at the time of delivery, PJP cannot reimburse or help rectify the solution.
PJP has a 99% fulfillment rate, however in the event a product on your order is backordered; you will be notified by our customer service department. To help avoid having your order backordered, please see the item details page for the On Hand Inventory.
GLASSWARE AND CHINA
Due to the lengthy and complicated delivery and possible return process, PJP Marketplace.com does not ship orders internationally include orders to Canada and Mexico.
PJP is required to charge sales tax on orders for products and services that are placed for delivery in the states of Pennsylvania, New Jersey, New York, Maryland, Connecticut, the District of Columbia, and California. If you are a business in these states (PA Tax Form, NJ Packaging Tax Form, NJ Resale Tax Form, NY Resale, NY Packaging, NY QEZE, MD Resale, CT Resale), and are exempt from paying taxes on your orders, please fill out the the appropriate form and fax it to us at 215-618-0097, and our customer service department will refund the tax charges on the order. Should you have any questions please contact us via email at firstname.lastname@example.org or by phone at 800-757-1268.
PJP Marketplace.com offers the sale of Closeout Merchandise through its Closeout Category. Items listed in the closeout section are exempt from store promotions, promotional code offers, and are non-returnable. For questions regarding our closeout merchandise, please contact our customer service department at 800-757-1268.
As the needs of our customers continue to change and evolve, so does the need for us to adjust the products that we stock and sell. At certain times we may be discontinuing a product, in the process of replacing it with a product we feel is a better overall product for our customers. During a discontinuation or product faze out an PJP Marketplace.com reserve the right to substitute a replacement product for the originally ordered product.
From time to time, typographical errors do occur in our product descriptions and titles. Upon finding these errors we will do our best to correct the error as soon as possible, as well as, correct any potential problem with our customers to the best of our ability.
USE OF IMAGES
The pictures used on www.pjpmarketplace.com are stock product photos and are intended for illustration purposes only. In some cases they are not the exact representation of the item being sold. Products being sold on PJP Marketplace.com are based on the product SKU, MFG, and Product Description.
PJPMarketplace.com is your source for all of your food grade packaging, equipment and supply needs. Located in Philadelphia, PA, PJP ships your order from our warehouse and office facility. PJP Marketplace.com is able to provide customers a selection of over 18,000 stock items including many leading national brands.
A Family Owned and Operated Business since 1963, for over 49 years PJP believes in build strong customer/supplier relationships by offering quality products, timely delivery, and exceptional customer service.